Frequently Asked Questions

As an Amazon Affiliate Partner, Totally Festive abide by the same policies set out by Amazon, and as such all returns and refunds are processed directly by Amazon.
Totally Festive does not have any control over the availability of stock, deliveries, and pricing structures. For queries regarding these or anything else, please consult directly with Amazon.
Please see the most asked questions below along with links to the relevant Amazon policies.
If you did not find the answer to your query, please use the form below to contact us., and many sellers on, offer returns for most items within 30 days of receipt of delivery. You can use this page to learn about Amazon return policies. Most items sold on follow Amazon's general return policies, but some products have different policies or requirements associated with them.

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All returns are handled via Amazon directly. Totally Festive does not handle or take any part in the return process.

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Usually within 2-3 weeks of returning your order. After Amazon receive and process your return, it may take 5-7 business days for your refund to display on your payment card statement.

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The refund process is handled completely by Amazon. Totally Festive does not have input or control over the refund process.

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Totally Festive is trading 24/7.

Occasionally, Totally Festive requires to perform maintenance and during this short time site may be unavailable. Rest assured, Totally Festive will be restored to full functionality as quickly as possible.

Totally Festive accept the following credit and debit cards as payment:



Visa Electron



American Express

UK based Maestro and Solo cards

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